Elite Roofers - Insurance Restoration

The insurance claims process usually pursues the following 7 step path, but each claim is unique. Before filing a claim, it's important to know the damage, know your policy, and know your options. At Elite Roofers, we make it easy, from claim to complete!

Schedule An Inspection or Claim Review

Step 1: Contractor's Inspection

Elite Roofers will inspect your roof and home for storm damage. Photo-documenting our findings, If we determine that hail, wind, wind driven rain, or a fallen tree has damaged your property we may recommend an insurance claim.

Step 2: Claim Filing

Got storm damage? The Texas Department of Insurance (TDI) recommends you report damage to your insurance company. You can do this on your own, or Elite Roofers claims specialist or field representatives can assist you in filing your claim with date of loss and a list of types of damage assessed.

Step 3: Adjuster's Inspection

Once your claim number is assigned by your insurance carrier, an adjuster will be assigned to your claim and schedule their own inspection of your property. Elite Roofers can be there to assist your adjuster on-site. Hopefully the insurance adjuster agrees with you and us on what we are seeing.

Step 4: Insurance Scope of Work

Your insurance adjuster is responsible for delivering an initial scope of work along with their estimate for repairing the damages at your property. At Elite Roofers, we are very familiar with insurance documents and can help you navigate your adjuster's assessment and explain the insurance terminology and process.

Step 5: Contractor's Supplement

Our claims specialists will review your adjuster's initial scope of work and let your adjuster know what items, if any, they have missed. Often, there is a difference between the initial estimate and the final approved scope of work from the insurance. This gap is called a supplement. This is where Elite Roofers works to get you everything that should be covered.

Step 6: Contractor Performs Work

Once you, Elite Roofers, and your insurance company agree on a complete scope of work, Elite Roofers will perform all the agreed upon repairs of your damaged property. This commonly includes things like roofing, gutters/downspouts, window screens, fences, drywall, insulation, texture, paint, flooring, and/or plumbing. Each claim is unique.

Step 7: Invoice and Depreciation

When work has been completed, deductible has been paid by you to Elite Roofers, proof of both the work completion and payments made are submitted to your insurance company and they release any depreciation applicable to your claim.

Claim Process Complete!

When all the steps of the claims process have been completed and the depreciation and any supplements have been paid to Elite Roofers, you will receive receipts, certificate of completion, and applicable warranty packets. Your insurance company will close the claim and you may be eligible for discounts on your premiums if you had a new roof installed (ask your agent).

What if my claim is denied?

If you have damage, but your claim gets denied, you're not alone and you have options. TDI helps hold insurance companies accountable when claims are made in good faith and get denied. You may even hire a public adjuster or attorney. Elite Roofers is very familiar with the process and will stand by you the whole way.

Have Elite Review Your Claim