Elite Roofers Privacy Policy, Terms & Conditions

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Effective Date: September 1st, 2024

At Elite Roofers, we are committed to maintaining the privacy and security of all personal information that we collect. This policy outlines how we handle and protect customer information when interacting with Elite Roofers.

This Privacy Policy explains how Elite Roofers (also known as Elite Roofers LLC) collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at eliterooferstx.com.

Information We Collect

We may collect the following types of information for communication purposes:

• Name
• Phone number
• Email address
• IP Address, date and time of website visit, browser & operating system information, referring website address, and website interactions.
• Any other information provided through forms or directly during our interactions

How We Use Your Information

We use your personal information to:

• Send updates about your orders, services, or account.
• Provide customer support and respond to your inquiries.
• Send marketing materials, promotions, and special offers (with your consent).
• Notify you about important changes to our services, policies, or terms.

By providing your contact details, you consent to being contacted via:

• Email: For newsletters, promotional materials, transactional messages, or customer service-related communications.
• Phone calls: For important notifications, customer support, or service-related information.
• SMS/MMS: See SMS Terms and Conditions, below.

Consent for Communications

• Opt-In: By providing your phone number and/or email address to us, you agree to receive communications, phone calls, and emails from Elite Roofers. Your consent is voluntary, and you are not required to opt-in as a condition of purchasing goods or services. (See SMS Terms and Conditions, below.)
• Opt-Out: You may opt-out of receiving these communications at any time. To stop receiving messages, you can:
  • For Emails: Reply to any marketing email you receive with "Unsubscribe".
  • For Phone Calls: Inform our representative that you wish to opt-out of further calls.

SMS Terms & Conditions 

1- SMS Consent Communication:

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes. 

2- Types of SMS Communications:

If you have consented to receive text messages from Elite Roofers, you may receive messages related to the following:

• Customer Care: estimates, service, and scheduling

Example:

• Hi, Thanks for contacting Elite Roofers, we have assigned a field service manager to perform your roof inspection. You can reply STOP to opt out of SMS messaging from Elite Roofers at any time.

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your project, such as roof repair, roof replacement, or other contracted work. 

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Elite Roofers in the following ways 

• By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://eliterooferstx.com/contact-us

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our contact forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" at 832-290-2837 or visit our Privacy Policy and Terms and Conditions page.
• Message frequency may vary

Data Security and Protection

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage of information and encryption where necessary.

Retention of Data

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

Compliance with Laws

All communications will comply with applicable laws and regulations, including:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• Local data protection and privacy laws, such as GDPR (for EU customers) or CCPA (for California residents), where applicable.

Your Rights

You have the right to:

• Access your personal information.
• Request corrections to any inaccurate information.
• Withdraw consent for communications at any time.
• Request deletion of your data where applicable.

To exercise these rights, please contact us.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or via email.

Contact Us

If you have any questions, concerns, or requests regarding this policy or your personal information, please contact us at:

Elite Roofers 26510 Oak Ridge Dr

The Woodlands, TX 77380

832-290-2837

info@eliterooferstx.com