Privacy Policy

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Effective Date: September 1st, 2024

At Elite Roofers, we are committed to maintaining the privacy and security of all personal information that we collect. This policy outlines how we handle and protect customer information when interacting with Elite Roofers.

This Privacy Policy explains how Elite Roofers (also known as Elite Roofers LLC) collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at eliterooferstx.com.

We may collect the following types of information for communication purposes:

• Name
• Phone number
• Email address
• IP Address, date and time of website visit, browser & operating system information, referring website address, and website interactions.
• Any other information provided through forms or directly during our interactions

We use your personal information to:

• Send updates about your orders, services, or account.
• Provide customer support and respond to your inquiries.
• Send marketing materials, promotions, and special offers (with your consent).
• Notify you about important changes to our services, policies, or terms.

By providing your contact details, you consent to being contacted via:

• Email: For newsletters, promotional materials, transactional messages, or customer service-related communications.
• Phone calls: For important notifications, customer support, or service-related information.
• SMS/MMS: For appointment reminders, alerts, updates, promotional offers, and other business-related communications.

• Opt-In: By providing your phone number and/or email address to us, you agree to receive communications via SMS, MMS, phone calls, and emails from [Your Company Name]. Your consent is voluntary, and you are not required to opt-in as a condition of purchasing goods or services.
• Opt-Out: You may opt-out of receiving these communications at any time. To stop receiving messages, you can:
  • For Emails: Reply to any marketing email you receive with "Unsubscribe".
  • For SMS/MMS: Reply with “STOP” to any message we send you.
  • For Phone Calls: Inform our representative that you wish to opt-out of further calls.

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage of information and encryption where necessary.

We do not sell, share, or rent your personal information to third parties for marketing purposes without your explicit consent. However, we may share your information with trusted partners or service providers to facilitate our communications (e.g., email service providers, SMS platforms), as long as they comply with relevant data privacy laws.

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

All communications will comply with applicable laws and regulations, including:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• Local data protection and privacy laws, such as GDPR (for EU customers) or CCPA (for California residents), where applicable.

You have the right to:

• Access your personal information.
• Request corrections to any inaccurate information.
• Withdraw consent for communications at any time.
• Request deletion of your data where applicable.

To exercise these rights, please contact us at [Insert Contact Information].

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or via email.

If you have any questions, concerns, or requests regarding this policy or your personal information, please contact us at:

Elite Roofers
26510 Oak Ridge Dr

The Woodlands, TX 77380

832-290-2837

info@eliterooferstx.com